Effective November 1, 2021 orders consisting of only non-food items, Dextrose, NFDM or any combination of these will no longer qualify for free shipping. If using a credit card for payment, this card will be charged for any applicable shipping charges.
Delivery
WHAT SHOULD I KNOW ABOUT PREGEL’S DISTRIBUTION?
PreGel America serves as the distribution center for North America. To efficiently serve our market we have warehouses located in Concord, NC and Grapevine, TX, which support our PreGel Canada, PreGel Mexico and PreGel America Latina subsidiaries.
DOMESTIC SHIPMENT GUIDELINES:
1. On average, all orders will be shipped within three business days of the order being placed within our order system.
2. Shipping times may vary based on the customer’s location, order volume, product availability, peak seasons, inclement weather and annual business and national holidays.
3. Standard shipping methods are UPS Ground and various LTL carriers.
4. To qualify for free standard shipping (does not include accessorial fees such as liftgate, residential, inside delivery, etc.) the following criteria must be met:
a. For the 48 contiguous states:
i. Order must be a total minimum of $1,900.00 after applying any promotions or discounts (if applicable)
1. Of this $1900.00, $1000.00 must consist of PreGel brand ingredients after any applicable discounts or promotions apply.
ii. Entire order must ship to one (1) delivery address.
1. Special shipping instructions must be communicated by the customer at the time the order is placed
iii. The customer will be charged for any non-standard shipping charges/ accessorial fees which include but are not limited to the following non-standard services:
1. Inside delivery
2. Lift gate service
3. Shipment redirection/ Interception (address change)
4. Residential delivery
5. Call before delivery instructions
6. Sort and Segregate (lumper fees)
7. Guaranteed time delivery services/ expedited delivery
8. Redelivery
Notes: These additional services will be added to the invoice or billed at a later date Carrier may bill the customer directly for these additional services. PreGel is not responsible for paying the carrier for these additional, non-standard shipping fees.
b. For Puerto Rico
i. Order must be a total minimum of $2,500.00 after applying any promotions or discounts (if applicable)
1. Of this $2,500.00, $1,300.00 must consist of PreGel brand ingredients after any applicable discounts or promotions apply.
ii. Entire order must ship to one (1) delivery address.
1. Special shipping instructions must be communicated by the customer at the time the order is placed
iii. The customer will be charged for any non-standard shipping charges/ accessorial fees which include but are not limited to the following non-standard services:
1. Inside delivery
2. Lift gate service
3. Shipment redirection/ Interception (address change)
4. Residential delivery
5. Call before delivery instructions
6. Sort and Segregate (lumper fees)
7. Guaranteed time delivery services/ expedited delivery
8. Redelivery
Notes: These additional services will be added to the invoice or billed at a later date. Carrier may bill the customer directly for these additional services. PreGel is not responsible for paying the carrier for these additional, non-standard service fees.
c. For Alaska, Guam and Hawaii
i. Order must be a total minimum of $6,000.00 after applying any promotions or discounts (if applicable)
1. Of this $6,000.00, $3,120.00 must consist of PreGel brand ingredients after any applicable discounts or promotions apply.
ii. Entire order must ship to one (1) delivery address.
1. Special shipping instructions must be communicated by the customer at the time the order is placed
iii. The customer will be charged for any non-standard shipping charges/ accessorial fees which include but are not limited to the following non-standard services:
1. Inside delivery
2. Lift gate service
3. Shipment redirection/ Interception (address change)
4. Residential delivery
5. Call before delivery instructions
6. Sort and Segregate (lumper fees)
7. Guaranteed time delivery services/ expedited delivery
8. Redelivery
5. Notes: These additional services will be added to the invoice or billed at a later date. Carrier may bill the customer directly for these additional services. PreGel is not responsible for paying the carrier for these additional, non-standard service fees.INTERNATIONAL SHIPPING GUIDELINES:
1. The customer is responsible for providing and procuring a freight company that specializes in food shipments to the destination country where the shipment is going.
2. The customer is responsible for procuring their own customs broker
3. The customer must provide PreGel America with the proper information and documentation required by the country where the shipment will be received to ensure that the product arrives in a timely manner to their freight forwarder
4. PreGel America will assist in procuring the required documents
5. PreGel is not liable for any delays and/ or costs for shipments that are held in port because of misinformation and/or improper documentation.
HOW DO I TRACK MY SHIPMENT?
The easiest way to track your shipment is to locate the tracking number and carrier name found in the automatic email our system sends from noreply@pregelamerica.com. “Shipment Confirmation from PreGel America” will be in the subject line of the email. Go to the carrier’s website. There will be a place in the carrier’s website where you can type in the tracking number or PRO number. Enter the tracking number/ PRO# here. The carrier’s website will give you the progress of your shipment. If you are unable to access the Web or are having problems locating the information, please contact us at 704-707-0300.